{"xsrfToken":"d821ea42c6c9f8912cc1714fa9e5cf39971803f7_lout","branding":{"id":"4","key":"ssn","name":"Stardock Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00386b","headerLinkHoverBGColor":"#00386b","headerBadgeColor":"#00386b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/393807cf-1646-4434-b279-afb15ccfc9d6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGIxNjI4Mi0yZTc2LTQ2OWEtOWIxNC0xN2RmYTI4NDJhODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5MzgwN2NmLTE2NDYtNDQzNC1iMjc5LWFmYjE1Y2NmYzlkNiI6WyJyZWFkIl19LCJleHAiOjE3MzUyMTMxNjgsIm5iZiI6MTczNTIxMjU2OH0.rF1prBfkfXPp5zELjvE6Oz9baMTVjFvITJdDelV-sco&client=ddb16282-2e76-469a-9b14-17dfa2842a89&mode=fit","logoId":"393807cf-1646-4434-b279-afb15ccfc9d6","isLogoAvailable":true,"helpCenterTitle":"Welcome to Stardock Support","sharedPortalName":"Stardock Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to Stardock Support","sharedPortalName":"Stardock Support Center","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0033e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"ssn","projectId":10052,"serviceDeskId":4,"name":"Stardock Support","description":"<p>Welcome! You can raise a Stardock Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"10143","name":"Account closure \\ removal","descriptionHtml":"<p><b>IMPORTANT - PLEASE READ</b><br> Account deletion is a permanent and serious matter, and because of this, we would simply like to be absolutely sure. In order to have your account deleted, please acknowledge that you understand that deleting your account will:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Revoke access to all software and games, for both downloads and activation.</li>\n <li>Disqualify you from receiving technical support for your purchases.</li>\n <li>Remove your access to all Stardock online services (forums, etc.)</li>\n <li>Be a permanent action and can not be restored in the future for any reason.</li>\n</ul>\n<p>Please note: After the submission is received, account closure \\ removal can take 5-10 business days</p>","callToAction":"Account closure \\ removal","introHtml":"<p>Use this option if you wish to close or remove your account from Stardock's systems.</p>","icon":10303,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[14,17],"key":""},{"id":"10142","name":"Account Mergers \\ Email Change","descriptionHtml":"<p><b>Email changes</b>, <br> When the old email address is still accessible, please use this page to change your email:<br> <a href=\"https://www.stardock.com/accounts/accountinfo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.stardock.com/accounts/accountinfo</a></p>\n<p><b>Move registrations from one account to another</b><br> Again, when the old email account is still accessible, use this link to create a new Stardock account with the new email address:<br> <a href=\"https://store.stardock.com/createaccount\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://store.stardock.com/createaccount</a></p>\n<p>After, you can use this link to move your licenses from the old account to the new:<br> <a href=\"https://www.stardock.com/accounts/registrations/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.stardock.com/accounts/registrations/</a></p>\n<p><b>If the old email account is not accessible</b><br> For us to be able to do email changes \\ moves \\ merges, the client must specify specifics about the inaccessible account (products under it, order numbers, attach receipts, etc) for us to be able to verify the account is theirs.</p>\n<p>If you can do this, please use the form below.</p>","callToAction":"Account Mergers \\ Email Change","introHtml":"<p>Use this section to request changes to your account not already offered to you via other self support options.</p>","icon":10321,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[14,17],"key":""},{"id":"10139","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[14,13,17,18],"key":""},{"id":"10150","name":"Become a Stardock Product Reseller","descriptionHtml":"","callToAction":"Become a Stardock Product Reseller","introHtml":"<p>Use this form if you wish to resell Stardock products.</p>","icon":10307,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[18],"key":""},{"id":"10149","name":"Product not received","descriptionHtml":"<p>To best help clients, we need all the information you can provide about any products not received, including:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Stardock order number</li>\n <li>Date placed</li>\n <li>Email address used to place the order (could be different than account email)</li>\n <li>Products orders</li>\n</ul>","callToAction":"Product not received","introHtml":"<p>If you placed an order but did not receive product details (keys, installer, receipt), please use this form.</p>","icon":10304,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[18,13],"key":""},{"id":"10140","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"<p>Use this form to request a refund for a purchase made directly from our store.</p>","icon":10314,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[13],"key":""},{"id":"10147","name":"Stardock For Business Sales","descriptionHtml":"","callToAction":"Stardock For Business Sales","introHtml":"<p>Use this form if you have questions about sales for specific Stardock products.</p>","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[16],"key":""},{"id":"10148","name":"Stardock For Business Support","descriptionHtml":"","callToAction":"Stardock For Business Support","introHtml":"<p>Use this form if you have purchased a Stardock 'For Business product support contract, it is current, and have questions about deployment or have an issue with functionality.</p>","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[17],"key":""},{"id":"10260","name":"Steam Limited Time Upgrade","descriptionHtml":"<p>This is the destination form for requesting a free Start11 v2 or Fences 5 Steam (only) upgrade with a recent purchase of their prior major versions on Steam</p>\n<p>For all the details, please reivew the articles here:</p>\n<p><a href=\"https://support.stardock.com/space/SHC/1676771389/Steam+Start11+v2+Limited+Time+Upgrade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Steam Start11 v2 Limited Time Upgrade Requirements and Instructions</a></p>\n<p><a href=\"https://support.stardock.com/space/SHC/1691811841/Steam+Fences+5+Limited+Time+Upgrade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Steam Fences 5 Limited Time Upgrade Requirements and Instructions</a></p>\n<p>Any ticket received that does not meet the requirements (out-of-date purchase for example) or that does not satisfy the requirements detailed here, will be summarily denied.</p>","callToAction":"Steam Limited Time Upgrade","introHtml":"<p>This is the destination form for requesting a free Fences 5 or Start11 v2 Steam (only) upgrade with a recent purchase of either prior major version on Steam</p>","icon":10300,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[27],"key":""}],"reqGroups":[{"id":14,"name":"Account Management"},{"id":13,"name":"Purchases \\ Refunds"},{"id":16,"name":"Corporate Sales"},{"id":17,"name":"Corporate Support"},{"id":18,"name":"Resellers"},{"id":27,"name":"Steam Limited Time Upgrade"}],"orderMapping":{"16":[10147],"17":[10143,10142,10148,10139],"18":[10149,10150,10139],"5":[10139],"6":[10140],"25":[10260],"27":[10260],"12":[10142,10143],"13":[10149,10140,10139],"14":[10143,10142,10139],"15":[10149]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21b31a64-c3f5-305c-9144-552c61cd49df","appLinkName":"","appLinkUrl":"","spaceKey":"SHC","spaceName":"Stardock Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SSN","serviceDeskId":4,"kbLinkDomainURLs":["https://stardock.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSN","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGIxNjI4Mi0yZTc2LTQ2OWEtOWIxNC0xN2RmYTI4NDJhODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMTM3NjgsIm5iZiI6MTczNTIxMjU2OH0.4mJ3gdD9NDHT8GAB3PVezLiNBLwt1OPSXHb7gR0KZ6o","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"ddb16282-2e76-469a-9b14-17dfa2842a89","tokenDurationInMins":20}},"reqCreate":{"id":10147,"projectId":10052,"form":{"name":"Stardock For Business Sales","descriptionHtml":"","callToAction":"Stardock For Business Sales","intro":"<p>Use this form if you have questions about sales for specific Stardock products.</p>","instructions":"","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10122","fieldConfigId":"10276","label":"Software Product","description":"What Stardock Software product are you interested in","descriptionHtml":"<p>What Stardock Software product are you interested in</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10168","label":"Fences","selected":false,"children":[]},{"value":"10169","label":"Groupy","selected":false,"children":[]},{"value":"10170","label":"Multiplicity","selected":false,"children":[]},{"value":"10171","label":"Start10","selected":false,"children":[]},{"value":"10365","label":"Start11","selected":false,"children":[]},{"value":"10172","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10123","fieldConfigId":"10277","label":"Quantity","description":"How many PCs are you needing the software for","descriptionHtml":"<p>How many PCs are you needing the software for</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10225","fieldConfigId":"10416","label":"QuoteTotal","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10147","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10147","calendarParams":{"firstDay":0,"date":"2024-12-26T06:29:29-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21b31a64-c3f5-305c-9144-552c61cd49df","appLinkName":"","appLinkUrl":"","spaceKey":"SHC","spaceName":"Stardock Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SSN","serviceDeskId":4,"kbLinkDomainURLs":["https://stardock.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGIxNjI4Mi0yZTc2LTQ2OWEtOWIxNC0xN2RmYTI4NDJhODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMTM3NjksIm5iZiI6MTczNTIxMjU2OX0.7kxBn6fOq3Seq8X4u1odeu9RJ-21CyCPhKI_xWxUFtw","targetCollection":"upload-project-10052","endpointUrl":"https://api.media.atlassian.com","clientId":"ddb16282-2e76-469a-9b14-17dfa2842a89","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}