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You can raise a Stardock Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"10143","name":"Account closure \\ removal","descriptionHtml":"<p><b>IMPORTANT - PLEASE READ</b><br> Account deletion is a permanent and serious matter, and because of this, we would simply like to be absolutely sure. In order to have your account deleted, please acknowledge that you understand that deleting your account will:</p> \n<ul class=\"alternate\" type=\"square\"> \n <li>Revoke access to all software and games, for both downloads and activation.</li> \n <li>Disqualify you from receiving technical support for your purchases.</li> \n <li>Remove your access to all Stardock online services (forums, etc.)</li> \n <li>Be a permanent action and can not be restored in the future for any reason.</li> \n</ul> \n<p>Please note: After the submission is received, account closure \\ removal can take 5-10 business days</p>","callToAction":"Account closure \\ removal","introHtml":"<p>Use this option if you wish to close or remove your account from Stardock's systems.</p>","icon":10303,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[17,14],"key":""},{"id":"10142","name":"Account Mergers \\ Email Change","descriptionHtml":"<p><b>Email changes</b>, <br> When the old email address is still accessible, please use this page to change your email:<br> <a href=\"https://www.stardock.com/accounts/accountinfo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.stardock.com/accounts/accountinfo</a></p> \n<p><b>Move registrations from one account to another</b><br> Again, when the old email account is still accessible, use this link to create a new Stardock account with the new email address:<br> <a href=\"https://store.stardock.com/createaccount\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://store.stardock.com/createaccount</a></p> \n<p>After, you can use this link to move your licenses from the old account to the new:<br> <a href=\"https://www.stardock.com/accounts/registrations/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.stardock.com/accounts/registrations/</a></p> \n<p><b>If the old email account is not accessible</b><br> For us to be able to do email changes \\ moves \\ merges, the client must specify specifics about the inaccessible account (products under it, order numbers, attach receipts, etc) for us to be able to verify the account is theirs.</p> \n<p>If you can do this, please use the form below.</p>","callToAction":"Account Mergers \\ Email Change","introHtml":"<p>Use this section to request changes to your account not already offered to you via other self support options.</p>","icon":10321,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[17,14],"key":""},{"id":"10139","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10320,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[18,17,13,14],"key":""},{"id":"10150","name":"Become a Stardock Product Reseller","descriptionHtml":"","callToAction":"Become a Stardock Product Reseller","introHtml":"<p>Use this form if you wish to resell Stardock products.</p>","icon":10307,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[18],"key":""},{"id":"10147","name":"Corp - Sales","descriptionHtml":"","callToAction":"Corp - Sales","introHtml":"<p>Use this form if you have questions about sales for specific Stardock products.</p>","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[16],"key":""},{"id":"10148","name":"Corp - Support","descriptionHtml":"","callToAction":"Corp - Support","introHtml":"<p>Use this form if you have purchased a support contract and have questions about deployment or have an issue with functionality.</p>","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[17],"key":""},{"id":"10152","name":"PlaceHolderForOldAskQuestionWF","descriptionHtml":"","callToAction":"PlaceHolderForOldAskQuestionWF","introHtml":"","icon":10321,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10151","name":"Placeholder to keep TO DO workflow","descriptionHtml":"","callToAction":"Placeholder to keep TO DO workflow","introHtml":"<p>test</p>","icon":10321,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[],"key":""},{"id":"10149","name":"Product not received","descriptionHtml":"<p>To best help clients, we need all the information you can provide about any products not received, including:</p> \n<ul class=\"alternate\" type=\"square\"> \n <li>Stardock order number</li> \n <li>Date placed</li> \n <li>Email address used to place the order (could be different than account email)</li> \n <li>Products orders</li> \n</ul>","callToAction":"Product not received","introHtml":"<p>If you placed an order but did not receive product details (keys, installer, receipt), please use this form.</p>","icon":10304,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[13,18],"key":""},{"id":"10140","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"<p>Use this form to request a refund for a purchase made directly from our store.</p>","icon":10314,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[13],"key":""},{"id":"10138","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Account Management"},{"id":13,"name":"Purchases \\ Refunds"},{"id":16,"name":"Corporate Sales"},{"id":17,"name":"Corporate Support"},{"id":18,"name":"Resellers"}],"orderMapping":{"16":[10147],"17":[10143,10142,10148,10139],"18":[10149,10150,10139],"5":[10138,10139],"6":[10138,10140],"12":[10142,10143],"13":[10149,10140,10139],"14":[10143,10142,10139],"15":[10149]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"21b31a64-c3f5-305c-9144-552c61cd49df","appLinkName":"System Confluence","appLinkUrl":"https://stardock.atlassian.net/wiki","spaceKey":"SS","spaceName":"Stardock Support","spaceUrl":"https://stardock.atlassian.net/wiki/spaces/SS","isServer":false},"labels":[],"projectKey":"SSN","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSN","userLanguageHeader":"*Stardock Support Options*","userLanguageMessageWiki":"<p>The most common question we receive is how to get products or keys. Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services.</p> \n<p><b>Product AND Key Retrieval:</b><br> <a href=\"http://www.stardock.com/support/productkeyretrieval\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://www.stardock.com/support/productkeyretrieval</a></p> \n<p>For other common questions about any Stardock product, please see:</p> \n<p><b>Account and Activation Help:</b><br> FAQ: <a href=\"https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ</a><br> Forum: <a href=\"https://forums.stardock.com/forum/1172\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://forums.stardock.com/forum/1172</a></p> \n<p><b>Stardock Software:</b><br> Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:<br> <a href=\"https://forums.stardock.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://forums.stardock.com/</a></p> \n<p><b>Stardock Entertainment:</b><br> Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:<br> <a href=\"https://forums.stardock.net/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://forums.stardock.net/</a></p> \n<p>If you do not find your issue answered in the FAQs or existing threads, <b>PLEASE</b> create your own new thread with as much information as possible</p> \n<p>Stardock is providing direct email support for <b>ONLY</b> the following items:</p> \n<ul class=\"alternate\" type=\"square\"> \n <li>Account Management \n <ul class=\"alternate\" type=\"square\"> \n <li>Email changes \\ Account merges</li> \n <li>Account closure \\ removal</li> \n </ul> </li> \n <li>Purchases: \n <ul class=\"alternate\" type=\"square\"> \n <li>Refunds</li> \n <li>Products not received</li> \n </ul> </li> \n <li>Corporate Sales \n <ul class=\"alternate\" type=\"square\"> \n <li>Corporate sales (volumes of 25 or more)</li> \n <li>Deployment questions \\ test licenses</li> \n </ul> </li> \n <li>Corporate Support (where a service contract was purchased) \n <ul class=\"alternate\" type=\"square\"> \n <li>Account management</li> \n <li>Deployment issues</li> \n </ul> </li> \n <li>Resellers \n <ul class=\"alternate\" type=\"square\"> \n <li>Existing resellers needing help with a recent order</li> \n <li>Prospective new resellers wanting information</li> \n </ul> </li> \n</ul> \n<p>All other issues need to be posted as new threads in our aforementioned forums.</p> \n<p>If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.</p> \n<p>If your issue is in one of these areas, please use the form below:</p>","defaultLanguageHeader":"*Stardock Support Options*","defaultLanguageMessage":"The most common question we receive is how to get products or keys. 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