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Unless under an Enterprise support contract, Stardock is providing direct email support for ONLY the following items:

  • Account Management
    -- Email changes \ Account merges
    -- Account closure \ removal

  • Purchases:
    -- Refunds
    -- Products not received

  • Corporate Support (where a service contract was purchased)
    -- Account management
    -- Deployment issues

  • Resellers
    -- Existing resellers needing help with a recent order
    -- Prospective new resellers wanting information

All other issues need to be posted as new threads in our forums:
https://forums.stardock.com/forum/175

If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.

If your issue is in one of these areas, please use the form below:

Info

Product Installer & Key Retrieval

The most common support question we receive is how to get products or keys for prior purchases. Please review the documentation below before placing a ticket.

Expand
titleGetting your products and keys

Insert excerpt
SS:Getting your products and keys
SS:Getting your products and keys
namegettingProd&Key
nopaneltrue

Expand
titleGetting Products and Keys Ticket Creation

If you are still having trouble finding details for your purchase, click here to place a ticket.

Info

Account Management

If you are having trouble accessing your account or changing its details,

Content Report Table
maxResults20
labelsaccounts, account
Expand
titleAccount Management Ticket Creation

If you are still having trouble, please click here to place a ticket.

Info

Returns

Please review the Stardock Return Policy before placing a ticket.

Expand
titleReturn Policy

Insert excerpt
SGP:Stardock Return Policy
SGP:Stardock Return Policy
nameReturnPolicy
nopaneltrue

Expand
titleRefund Ticket Creation

Please click here if you need to place a ticket to have a product that was purchased from the Stardock store refunded.

Info

Eneterprise Support

bla bla bla

Expand
titleNothing to see here, using it to copy \ paste from.

For other common questions about any Stardock product, please see:

Account and Activation Help:
FAQ: https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ
Forum: https://forums.stardock.com/forum/1172

Stardock Software:
Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.com/

Stardock Entertainment:
Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.net/

If you do not find your issue answered in the FAQs or existing threads, PLEASE create your own new thread with as much information as possible

Stardock is providing direct email support for ONLY the following items:

  • Account Management
    -- Email changes \ Account merges
    -- Account closure \ removal

  • Purchases:
    -- Refunds
    -- Products not received

  • Corporate Sales
    -- Corporate sales (volumes of 25 or more)
    -- Deployment questions \ test licenses

  • Corporate Support (where a service contract was purchased)
    -- Account management
    -- Deployment issues

  • Resellers
    -- Existing resellers needing help with a recent order
    -- Prospective new resellers wanting information

All other issues need to be posted as new threads in our aforementioned forums.

If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.

If your issue is in one of these areas, please use the form below:

...