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Product Installer & Key Retrieval

The most common support question we receive is how to get products or keys for prior purchases.

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titleGetting your products and keys

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titleGetting Products and Keys Ticket Creation

If you are still having trouble finding details for your purchase, use the link below to place a ticket:
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Account Management

If you are having trouble accessing your account or changing its details,

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titleAccount Management Support Articles
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titleAccount Management Ticket Creation

If you are still having trouble, please use the link below to place a ticket:
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Refunds

For Stardock’s refund policy, please see:
Stardock Return Policy

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titleRefund Ticket Creation

Please use the following link for requesting a refund for a product purchased from the Stardock Store:
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13/create/10140

Eneterprise Support

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titleHidden for now

For other common questions about any Stardock product, please see:

Account and Activation Help:
FAQ: https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ
Forum: https://forums.stardock.com/forum/1172

Stardock Software:
Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.com/

Stardock Entertainment:
Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.net/

If you do not find your issue answered in the FAQs or existing threads, PLEASE create your own new thread with as much information as possible

Stardock is providing direct email support for ONLY the following items:

  • Account Management
    -- Email changes \ Account merges
    -- Account closure \ removal

  • Purchases:
    -- Refunds
    -- Products not received

  • Corporate Sales
    -- Corporate sales (volumes of 25 or more)
    -- Deployment questions \ test licenses

  • Corporate Support (where a service contract was purchased)
    -- Account management
    -- Deployment issues

  • Resellers
    -- Existing resellers needing help with a recent order
    -- Prospective new resellers wanting information

All other issues need to be posted as new threads in our aforementioned forums.

If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.

If your issue is in one of these areas, please use the form below: