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Verifying your Game Cache within Steam
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Follow this link to verify your Steam files for (This will launch Steam and verify your game cache): VALIDATE
steam://validate/228880
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https://help.steampowered.com/en/faqs/view/0c48-fcbd-da71-93eb
Update your Video Drivers
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Please make sure your video drivers are up-to-date. Even if they are current, a full remove, and reinstall, would be prudent; especially if you have recently installed Windows 10.
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http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx -
Reinstall VCRedist and DXSetup
In the following location:
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Reboot and try to run the game again.-
Delete your settings.ini:
Location: C:\Users\YOUR_WINDOWS_USERNAME\Documents\My Games\Ashes of the Singularity - Escalation
Try to run the game again.
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DX12/DX11:
If you have experienced a crash specifically with the DX12 version of the game, please try launching the DX11 version of the game to see if the issue still occurs. Similarly, if you have experienced a crash specifically with the DX11 version of the game and have a Windows 10/DX12 compatible system, please try launching the DX12 version of the game to see if the issue still occurs. Same goes for Vulkan and trying either DX12 or 11.
By default, Ashes of the Singularity is installed to the following location:
C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation -
Run Steam as an Administrator
Exit Steam completely by right clicking it's icon on your taskbar. Next, right click the icon on your taskbar, then right click where it lists Steam, and select Run as Administrator. -
Create a new Windows Administrator Account
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As a test, create a new Windows Administrator (<--important) account and try to run the game again:
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If that fails, manually make certain that your 'My Games' directory, under your own Windows user account, has 'Full' permissions (write is the key). -
Virtual Memory
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Please turn on the following Virtual Memory option (See picture below):
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Example: http://sd.stardock.com/acole/Images/Jing/2016-04-06_1119.png
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3rd Party products:
Of primary concern are programs that inject themselves into the video process, like video capture programs and overclockers, that can cause DirectX (both 12 and 11) programs to crash. In addtion to the ones mentioned below, look in your system tray and disable programs that might inject themselves into the Ashes of the Singularity game process. Some common examples are:
Disable UPlay
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Open Task Manager and make sure no entries for UPlay are present or running in the Applications/Processes tab.
Disable ATIs 'Gaming Evolved (Raptr)
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Disable PrecisionX
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If you run EVGA's PrecisionX, please disable it making sure to set your video card for factory specs prior.
Disable RivaTuner
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If you run RivaTuner software, please disable or close it completely before running Ashes.
Broadcasting \ recording software
Turn off ANY game broadcasting \ recording software. Some common examples are:
NVidia ShadowPlay (Now NVidia Share)
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http://sd.stardock.com/acole/Images/Jing/2016-04-06_1145.png
XSplit Gamecaster
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http://sd.stardock.com/acole/Images/Jing/2016-04-06_1211.png
Open Broadcast Software (OBS)
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http://sd.stardock.com/acole/Images/Jing/2016-04-06_1230.png -
Overclocking:
Ashes is a 64bit game and, running in DX12 mode, will use all CPU \ GPU cores. This may expose temperature and power consumption issues within your PC that you haven't seen before with other games. With your video card overclocked, it's possible your PC will lack the power (power supply), or cooling (fans, ventilation), to properly run the game. Signs that this is the case is if the PC itself totally shuts down, or fails after a consistent allotment of time, while performing the benchmark or playing the game. If you are overclocking in any way, please return the card to factory specs for testing purposes.
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Apps that can help return factory overclocked cards to stock speeds:
EVGA PrecisionX:
http://sd.stardock.com/brad.ather/Jingimages/2016-08-30_1602.png
MSI Afterburner:
http://sd.stardock.com/acole/Images/Jing/2016-04-04_0951.png
Nvidia Control Panel
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Debug Mode will reset your card to stock speeds:
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AMD: http://www.amd.com/en-us/products/graphics/desktop/r9 (Scroll down for Specs)
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Turning on MGPU and crashing
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afterward:
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If you're turning on MGPU from the Video Settings menu, starting the game and finding that it crashes within the benchmark or playing, exit the game. Locate the settings.ini here and delete them:
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