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Exact Version of Windows and Game
Exact The exact version of Windows can be obtained by running Winver.exe from a search. Posting an image of that would be sufficient.
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Has the issue been happening for some time or is it new, perhaps since an update to the game or Windows itself? Detail as much as possible what changes seem to have corresponded to your issue(s).
How to reproduce
If the issue is reproducible, please provide exact steps on how to do so. If possible, uploading a save game to a cloud drive service and sharing a link in the post is very helpful.
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If possible, any images and video greatly help with troubleshooting. Images can be copied and pasted directly into a post. Videos can be uploaded to a cloud drive service and a shared link included pasted into the post.