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Product Installer & Key Retrieval
The most common support question we receive is how to get products or keys for prior purchases. Please review the documentation below before placing a ticket.
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| title | Getting your products and keys |
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For other common questions about any Stardock product, please see:
Account and Activation Help:
FAQ: https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ
Forum: https://forums.stardock.com/forum/1172
Stardock Software:
Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.com/
Stardock Entertainment:
Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.net/
If you do not find your issue answered in the FAQs or existing threads, PLEASE create your own new thread with as much information as possible
Stardock is providing direct email support for ONLY the following items:
Account Management
-- Email changes \ Account merges
-- Account closure \ removalPurchases:
-- Refunds
-- Products not receivedCorporate Sales
-- Corporate sales (volumes of 25 or more)
-- Deployment questions \ test licensesCorporate Support (where a service contract was purchased)
-- Account management
-- Deployment issuesResellers
-- Existing resellers needing help with a recent order
-- Prospective new resellers wanting information
All other issues need to be posted as new threads in our aforementioned forums.
If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.
If your issue is in one of these areas, please use the form below:| Insert excerpt |
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If you are still having trouble finding details for your purchase, use the link below to place a ticket: |
Account Management
If you are having trouble accessing your account or changing its details,
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If you are still having trouble, please use the link below to place a ticket: |
Returns
Please review the Stardock Return Policy before placing a ticket.
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| title | Return Policy |
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Please use the following link for requesting a refund for a product purchased from the Stardock Store: |
Eneterprise Support
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Forum Posting
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Crash Dumps
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