s one would suspect, we frequently review the in-game crash submissionsThe image below is what one will see if the game crashes. When we see something we want to investigate further, we want to will often reach out to the one that submitted it to get more information or to work on possible solutions with them. For this to be possible, it is vital that we ask users to please include their an email address with crash submissions in the field provided:
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The email address provided will only EVER ever be used for this purpose and will never be used for any other.
If you have already checked the box to not have the crash reporter show, you can click here for how to re-enable it.
Crash: The game crashes on the very 1st run
We have seen some crashes of the game on 1st run because the game was not given permissions when presented by the Epic client via a browser pop-up (Edge, Chrome, etc):
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If you did not notice the pop-up initially, running the game again should present it again where you can click 'Allow'.
Error:
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‘Failed to initialize
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display’
No doubt, you have this somewhere in your debug:
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Reboot and try to run the game again.
Error: Could not create your Galactic Civilizations IV user data folder.
On Windows, go to your 'Windows Defender Settings' --> 'Virus and threat protection --> Ransomware protection --> Turn off 'Controlled folder access':
'Disk write error' or cannot save game or settings
Often this is the result of the game not having permissions to write to your \Documents\MyGames folder. Try disabling your AV app and trying agin.
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How do I get the in-game crash reporter to show again?
If you clicked the option to not have the in-game crash reporter show any longer, to get it to appear again, go here in the registry:
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