If you have any issues that were not resolved by reviewing the documentation here, we very much would like to still work with you on them. Where we do this is in our public forums.
We use our forums for support so as to help the most people for the longest period of time. The forums are staffed with support personnel, developers, and seasoned users of our products.
If a search of our forums also does not provide relief, please create your own thread using the following format.
Summary
The Summary of the post should be brief but succinct - for example.
Crash: Starting Multiplayer Match Crashes
Gameplay: Tavel Calculations Issue
MODs: My MOD is not showing up
Body
More detail about your issue should include:
Exact Version of Windows and Game
The exact version of Windows can be obtained by running Winver.exe from a search. Posting an image of that would be sufficient.
New or existing issue
Has the issue been happening for some time or is it new, perhaps since an update to the game or Windows itself? Detail as much as possible what changes seem to have corresponded to your issue(s).
How to reproduce
If the issue is reproducible, please provide exact steps on how to do so. If possible, uploading a save game to a cloud drive service and sharing a link in the post is very helpful.
Images \ Video of the issue
If possible, any images and video greatly help with troubleshooting. Images can be copied and pasted directly into a post. Videos can be uploaded to a cloud drive service and a shared link included pasted into the post.
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GC4 Forums
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