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Creating a ticket guidlines
Unless under an Enterprise support contract, Stardock is providing direct email support for ONLY the following items:
Account Management: Email changes, Account merges, Account closure & removal
Purchases: Refunds, Products not received
Corporate Support (contracts): Account management, Deployment issues
All other issues need to be posted as new threads in our forums. If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.
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Product Installer & Key Retrieval The most common support question we receive is how to get products or keys for prior purchases. Please review the documentation below before placing a ticket. |
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| title | Getting your products and keys |
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SS:Getting your products and keys | SS:Getting your products and keys | | name | gettingProd&Key |
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| title | Getting Products and Keys Ticket Creation |
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If you are still having trouble finding details for your purchase, click here to place a ticket. |
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Account Management If you are having trouble accessing your account or changing its details, |
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| maxResults | 20 |
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| labels | accounts, account |
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Returns Please review the Stardock Return Policy before placing a ticket. |
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SGP:Stardock Return Policy | SGP:Stardock Return Policy | | name | ReturnPolicy |
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| title | Refund Ticket Creation |
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Please click here if you need to place a ticket to have a product that was purchased from the Stardock store refunded. |
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Eneterprise Support Review the most common Enterprise issues reported. If you cannot find what you are looking for, please create a ticket. |
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| title | Activation Questions |
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| cql | label = "corp-activation" |
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| title | Start Menu Product Questions |
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| title | Nothing to see here, using it to copy \ paste from. |
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For other common questions about any Stardock product, please see:
Account and Activation Help:
FAQ: https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ
Forum: https://forums.stardock.com/forum/1172
Stardock Software:
Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.com/
Stardock Entertainment:
Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.net/
If you do not find your issue answered in the FAQs or existing threads, PLEASE create your own new thread with as much information as possible
Stardock is providing direct email support for ONLY the following items:
Account Management
-- Email changes \ Account merges
-- Account closure \ removal
Purchases:
-- Refunds
-- Products not received
Corporate Sales
-- Corporate sales (volumes of 25 or more)
-- Deployment questions \ test licenses
Corporate Support (where a service contract was purchased)
-- Account management
-- Deployment issues
Resellers
-- Existing resellers needing help with a recent order
-- Prospective new resellers wanting information
All other issues need to be posted as new threads in our aforementioned forums.
If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.
If your issue is in one of these areas, please use the form below:| SUP:_Contact Support Excerpt Repository | | SUP:_Contact Support Excerpt Repository |
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Forum Posting
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| SUP:_Software Excerpt Repository |
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Crash Dumps
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