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Game Loading Troubleshooting

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Ashes Specific Tests

DX12/DX11:

If you have experienced a crash specifically with the DX12 version of the game, please try launching the DX11 version of the game to see if the issue still occurs. Similarly, if you have experienced a crash specifically with the DX11 version of the game and have a Windows 10/DX12 compatible system, please try launching the DX12 version of the game to see if the issue still occurs.

By default, Ashes of the Singularity is installed to the following location:

C:\Program Files (x86)\Steam\SteamApps\common\Ashes of the Singularity Escalation

Turning on MGPU and crashing afterward:

If you're turning on MGPU from the Video Settings menu, starting the game and finding that it crashes within the benchmark or playing, exit the game. Locate the settings.ini here and delete them:

C:\Users\YOUR_WINDOWS_USERNAME\Documents\My Games\Ashes of the Singularity - Escalation

If it still fails with MGPU enabled, but works with it disabled, please keep it disabled and follow the steps below for submitting a ticket.

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