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If you have any issues that were not resolved by reviewing the documentation here, we very much would like to still work with you on them. We use our forums for this so as to help the most people for the longest period of time. The forums are staffed with support personnel, developers, and seasoned users of our products. If a search of our forums also does not provide relief, please create your own thread using the following format.

Summary

The Summary of the post should be brief but succinct - for example:

Crash: Starting Multiplayer Match Crashes

Gameplay: Tavel Calculations Issue

MODs: My MOD is not showing up

Body

More detail about your issue should include:

Exact Version of Windows and Game

The exact version of Windows can be obtained by running Winver.exe from a search. Posting an image of that would be sufficient.

New or existing issue

Has the issue been happening for some time or is it new, perhaps since an update to the game or Windows itself? Detail as much as possible what changes seem to have corresponded to your issue(s).

How to reproduce

If the issue is reproducible, please provide exact steps on how to do so. If possible, uploading a save game to a cloud drive service and sharing a link in the post is very helpful.

Images \ Video

If possible, any images and videos greatly help with troubleshooting. Images can be copied and pasted directly into a post. Videos can be uploaded to a cloud drive service and a shared link included in the post.

GC4 Forum

https://forums.galciv4.com/

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