We have a Fences 5.82 build to help us collect enough information to solve some issues reported shortly after release regarding Fences and icon placement on the desktop as well as some reports that ‘layouts’ are not being restored.
The build
https://cdn.stardock.us/support/uploads/Fences5_5.8.2.1-j128-Setup.exe
Download → Install → Reboot
Post-install \ reboot instructions
Issue Reproduction
If possible, if you can get your PC in a working state, generally seen by starting with just one monitor, that would be ideal.
After that, create the conditions to put it in a ‘broken’ state by adding more monitors to the point that your reported issues can be seen. Please also work to restore a prior ‘working’ Layout even if it fails.
Even if you cannot get it in a working state, that it is always ‘broken’ no matter what, please proceed with the rest of the instructions.
Log creation and submission
Once the issue has been reproduced, please open the Fences config and go to:
‘About’ → ‘Troubleshooting’ → ‘Create error report package for technical support’
Fill out the form
After Fences collects and zips the logs, it will open a Windows Explorer window where it was created as well as a webpage for it to be uploaded to:
Please upload the zip file and let us know in the forum thread that you have in this thread.
Video of the process
https://cdn.stardock.us/support/uploads/2024-08-23_11-47-01amcguinness.mp4
We will review the logs and potentially contact you for more information.
Thank you all for the time, effort, and patience.
Sean Drohan
Stardock Product Lifecycle Manager