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NOTE: If you are using 'WebRoot' as an Anti-virus product, disable (remove is preferred) and try again.  For reasons unknown (and only addressable by them), WebRoot will prevent MP from working properly consistently.

NOTE::  You cannot connect to a Windows XP machine via KVM mode.  The errors will be that that it is a firewall issue or that KVM mode is not enabled.

NOTE: All testing should be done via Ethernet (not wireless) and directly connected to a single router.  Also, if used, any VPN connection should be disconnected.

Ensure you have the latest and same version of MP software installed on each machine; one as a Primary another as a Secondary.  You can check your version on the 'Help' or 'About' tab in MP.  You can get the current version on your account page:

https://www.stardock.com/support/productkeyretrieval

Next (and important), try rebooting every MP machine, as well as the connected router, and testing the connection again:

Seamless: 

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KVM:

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If that fails, and as a test, shut of Windows Firewall (as well as any other AV \ Firewalls you may use):

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Try your connection again.

If it works, turn the Windows firewall back on, download the following file (on all MP PCs), and run the included batch file:

https://cdn.stardock.us/support/uploads/MPPortFix.zip

If that works, it was a firewall port issue.

If that fails, you need to check that the firewall profile you are using is set for Domain, Home or Private, NOT Public.

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Changing Windows network type should you need to:

Win7:

http://windows.microsoft.com/en-us/windows/choosing-network-location#1TC=windows-7

Win8:

https://www.youtube.com/watch?v=KRBXOuCWk18

Win10:

https://tinkertry.com/how-to-change-windows-10-network-type-from-public-to-private

If that still fails, removed the Secondary connection completely:

Seamless:

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KVM:

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And re-adding the connection by the Secondary's IP instead of the host name:

Example:

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