Ticket Creation Guidelines
At this time, Stardock is providing direct email support for the following items:
Account Management: email changes, account merges, account closure & removal
Returns: products not received, missing or unwanted purchases
Enterprise Support (contracts): account management, deployment issues
Each of those links will take you to information for those areas and how to place a ticket should you still have trouble.
For all other issues, please review or create new threads in our forums.
GC3 Forums
If you have any issues that were not resolved by reviewing the documentation here, we very much would like to still work with you on them. We use our forums for this so as to help the most people for the longest period of time. The forums are staffed with support personnel, developers, and seasoned users of our products. If a search of our forums also does not provide relief, please create your own thread using the following format. The title of the post should be brief but descriptive - for example: Crash: Starting Multiplayer Match Crashes App Usage: Do X to get Y but Z happens instead Gameplay: Tech tree not giving proper bonus MODs: My MOD is not showing up Installation: App \ Game fails on instal with error More detail about your issue should include: The exact version of Windows can be obtained by running Winver.exe from a search. Posting an image of that would be sufficient. Example: Has the issue been happening for some time or is it new, perhaps since an update to the game, app, or Windows itself? Detail as much as possible what changes seem to have corresponded to your issue(s). If the issue is reproducible, please provide exact steps on how to do so. For game issues, if possible, uploading a save game to a cloud drive service and sharing a link in the post is very helpful. If possible, any images and videos greatly help with troubleshooting. Images can be copied and pasted directly into a post. Videos (and Saved games) can be uploaded to a cloud drive service and a shared link included in the post. Post Title
Body
Exact Version of Windows, Game, or Application
New or existing issue
How to reproduce
Images \ Video \ Saves (for games)