Account and Activation Issues

Stardock Purchases Current activation method Older Activation Method Each is shown when your computer name has non-Western characters or symbols in it. To avoid this, you would need to change the name of your computer so that it contains only Western characters and then try to activate it again.  Steam Purchases What to try… Ensure that Steam is running and

Reverted from v. 13 scroll-help-center-pinned-page-2 activation

When you make a purchase from the Stardock store , you'll have the option to log in (if you already have an account), create an account or check out as a guest (no account is created).  In any case, you will receive an email with instructions on how to download your products and keys. Below will detail the methods to use for g

There may be times when you want to deactivate a Stardock product on one PC so you can activate it on another. Stardock Website Deactivation This method is especially useful if you had PC issues that prevented you from deactivating from within the app. Clients with Stardock accounts For clients with accounts (did not use 'Guest Checkout'), you can deactivate

Clients with an existing Stardock account To view your current activations and which PC they're activated to, click below and log in: https://store.stardock.com/myaccount/products/ Once logged in, you can click View Product Keys, for example:  Then click the '…' icon A window will then display the requested

While very rare, and because of some security settings on some PCs, the 'Activate' button is missing on the activation prompt: With this window up, use the Tab key to highlight that area: Press 'Enter' on your keyboard with it highlighted to proceed. The other option is to reset your Internet Options so that the button shows henceforth. Directions for that

While logged into your account, click your avatar image in the upper right of the page, then 'Settings': From the 'Login' tab, you will be able to change them:   account scroll-help-center-pinned-page-1

Problem Even after a successful activation of a Stardock product, the client will keep being prompted to activate - immediately or over time. Solution Press the Windows key and "R" at the same time. A "Run" dialog box will pop up, please paste the path below into the "Open" field and press OK: %ProgramData%\Stardock\ In the folder that pops up, you should se

This article is for activating Stardock products with a legacy activation system. If your activation menues do not look like anything below, click here . If the prompt for activation does not come up when launching the product, typically there will be an option to activate within the 'Help' section of the configuration m

If you want to change your account information, please visit the site below to access your Stardock account: https://www.stardock.com/accounts/accountinfo Even if you no longer have access to the email address you used to set up your account with Stardock, you can still use it to log in and change it here. Yo

Clients with an existing Stardock account After logging into the Stardock store ( https://store.stardock.com/myaccount ) and selecting "Order History", you can view order invoices and refunds for your account. Clients that used Guest checkout You can upgrade to a full Stardock account using the email address you used

With the exception of Object Desktop purchases, no product will appear in your account under ‘My Downloads’ until the product has been activated at least once. Once activated that 1st time, it will then show under ‘My Downloads' under the account that activated it. Please also see this article for how to have your product installers and keys emailed to you:

If you have access to both email accounts, you can merge your registrations here: If you do not have access to both accounts, we will need information for both accounts such as one of the following: Order numbers associated with each account The full physical address associated with the account  Click here!--https://stardock.atlassian.net/servicedesk/custom

Please try the following: Try to activate the trial again so as to trigger sending another activation email  Check your spam \ junk folder If you have your mail forwarded from another web-based account (Hotmail, Gmail), check that other account directly as well as its spam \ junk folder. If you have an alternate email, please try using it instead. activatio

Problem While rare, sometimes a Steam version of our software products (not games) will prompt for a product key when it should not. It's important that You do not have any other version of the software from any other source ( for example) If you do, you need to uninstall that other version That you are logged into Steam and not as a 'guest' Solution In the

If you would like to remove all of your information from Stardock, please use the form linked here . Reverted from v. 7 account