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name_videoIssues

Multiple Video Cards 

If the game is defaulting to your Intel graphics card and running slowly as a result, you may need to configure some additional settings manually.

For laptops with an Nvidia and Intel graphics cards, please see the "Manually Configure Optimus" and "Manually adding a game to the NVIDIA Control Panel" sections on the page below:

http://www.dell.com/support/article/us/en/19/SLN146534

For laptops with an ATI and Intel graphics cards, please see the "Manual Configuration" and "Set the global setting to High Performance" sections on the page below:

http://www.dell.com/support/article/us/en/19/SLN146534

Low Settings

If you can access the game settings via the game UI, please reduce video settings to their bare minimum.

If you cannot enter the game to change the settings, please use one of the following to still accomplish this.

Ashes: Escalation

Please download the following settings.ini file

https://cdn.stardock.us/support/uploads/escal_lowsettings.zip

and unzip it in the location following directory:

C:\Users\YOUR_USERNAME\Documents\My Games\Ashes of the Singularity - Escalation

Galactic Civilizations 3

Please download the following Prefs.ini file

https://sd.stardock.com/Support/games/GC3/LowSettings/Prefs.zip

and unzip it in the location following directory:

C:\Users\YOUR_USERNAME\Documents\My Games\GalCiv3

Crash Reporter

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name_CrashReporter

How do I get the in-game crash reporter to show again?

If you clicked the option to not have the in-game crash reporter show any longer, to get it to appear again to go here in the registry:

Computer\HKEY_CURRENT_USER\Software\Stardock\Crashlog

And delete the 'DoNotPromptAboutCrashes' key:

Image Added

 

Game Purge

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name_gamePurge

Steam

Please uninstall the game from Steam by following the instructions below.

Right click the game in your Steam library and under “Manage”, select "Uninstall":

After the game has been uninstalled, please press the Windows key and "R" at the same time. In the window that appears, paste the path below and hit enter:

  %userprofile%\Documents\My Games 

In the "My Games" folder, if there is still a folder remaining for the game, please rename it so a new one will be generated.

Lastly, please navigate to the path below and delete the entire folder for the game:

STEAM: C:\Program Files (x86)\Steam\SteamApps\common\<Game Name>

Info

Note: The path above assumes you've installed the game to the default Steam directory. You may need to adjust the path accordingly if it is installed to a non-standard location.

 Restart your computer and reinstall the game using Steam. After it has completed the installation, please create a new save and let us know if you experience any further issues. 

Ashes of the Singularity is used as an example, you will want to look for your game folder

Epic

Please uninstall the game from Epic by following the instructions below.

Right click the game in your Epic library and under “Manage”, select "Uninstall":

After the game has been uninstalled, please press the Windows key and "R" at the same time. In the window that appears, paste the path below and hit enter:

  %userprofile%\Documents\My Games 

In the "My Games" folder, if there is still a folder remaining for the game, please rename it so a new one will be generated.

Lastly, please navigate to the path below and delete the entire folder for the game:

C:\Program Files\Epic Games\<Game Name>

Info

Note: The path above assumes you've installed the game to the default Epic directory. You may need to adjust the path accordingly if it is installed to a non-standard location.

 Restart your computer and reinstall the game using Epic. After it has completed the installation, please create a new save and let us know if you experience any further issues.