If the game was delivered via Steam, please see the follow link for verifying your Steam files: https://help.steampowered.com/en/faqs/view/0c48-fcbd-da71-93eb If the game was delivered via Epic, please see the follow link for verifying your Epic files: Please make sure your video drivers are up-to-date. Even if they are current, a full remove, and reinstall, would be prudent; especially if you have recently installed Windows 10. https://www.nvidia.com/Download/index.aspx?lang=en-us For Nvidia driver uninstalling/clean installing. The below screenshots will help with how to do that: http://screencast.com/t/Zxuoznqdg8LN http://screencast.com/t/upWIXNbcW9 https://support.amd.com/us/gpudownload/Pages/index.aspx For ATI \ AMD driver uninstalling: https://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx https://www.intel.com/content/www/us/en/support/detect.html In the following location: C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared_CommonRedist\vcredist\2019 Run: vcredist_x64.exe ('Repair' option when prompted) In the following location: C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010 Run: DXSetup.exe Reboot and try to run the game again. Naviate to the installation directory for the game. Example: Run the RedistInstall file and allow it to finish. Reboot and try to run the game again. For almost all Stardock games, there are user-specific files saved (settings, saves, etc) in your Documents folder. This is an example of one of our games, Star Control: \Documents\My Games\Star Control Rename that game directory to Game_OLD (using the example above it would be Star Control_OLD) Try to run the game again. If the game then runs, there is a setting, MOD, or an issue with the save (if loading from one prior). You can copy the save from Game_OLD\Saves to the newly created directory Game\Saves and load try loading it. If it runs as expected, then its a settings issue. If not, there might be something wrong that we need to look at. Please go to the Stardock forums, find the game location, an create a new thread for it. At times it is important to make sure your Windows environment is up to date. Please run Windows Update to make sure you have the most recent version of your OS and additional updates that Microsoft may send through Windows Update. As a test, create a new Windows Administrator (<--important) account and try to run the game again: If that works, for some, we have seen that permissions for the 'My Games' directory have changed after a Windows 10\11 upgrade. If you have recently upgraded to Windows 10\11 and the game will not load \ save \ save your settings changes, please see: Please turn on the following Virtual Memory option (See picture below): Control Panel -> Advanced System Settings -> Advanced -> Settings -> Advanced -> Change -> Automatically manage paging file size for all drives -> System Managed -> Ok Example: https://sd.stardock.com/acole/Images/Jing/2016-04-06_1119.png If you are experiencing crashes playing the game in full-screen mode, please go to your game options, select "video", and set "mode" to either "borderless windowed" or "windowed" to improve stability. If you are having trouble running the game at all, you can edit the settings for the game manually. Of primary concern are programs that inject themselves into the video process, like video capture programs and overclockers, that can cause DirectX (both 11 and 12) programs to crash. In addition to the ones mentioned below, look in your system tray and disable programs that might inject themselves into the game process. Some common examples are: Open Task Manager and make sure no entries for UPlay are present or running in the Applications/Processes tab. If you run EVGA's PrecisionX, please disable it making sure to set your video card for factory specs prior. If you run RivaTuner software, please disable or close it completely before running Ashes. Turn off any game broadcasting \ recording software. Some common examples are: https://sd.stardock.com/acole/Images/Jing/2016-04-06_1145.png https://sd.stardock.com/acole/Images/Jing/2016-04-06_1211.png https://sd.stardock.com/acole/Images/Jing/2016-04-06_1230.png Overclocking a CPU \ GPU increases the temperature and power consumption of a PC. With that, it's possible your PC will lack the power or cooling to properly run the game. Signs that this is the case are if the PC itself totally shuts down or fails after a consistent allotment of time, rather than a specific event, while playing the game. If you are overclocking your CPU \ GPU, please return them to factory specs for testing purposes. Also, if you have added a high-end video card, the requirements of the game may expose an inadequate power supply. When testing to ensure that the power supply is adequate, there are 3rd party products that will allow you to restrict the amount of power the video card uses. If when you cap the power, the game runs as expected, it would be prudent to consider investigating power consumption or the power supply itself. Apps that can help return factory overclocked cards to stock speeds and report on power consumption: https://sd.stardock.com/brad.ather/Jingimages/2016-08-30_1602.png https://sd.stardock.com/acole/Images/Jing/2016-04-04_0951.png Debug Mode will reset your card to stock speeds: http://sd.stardock.com/brad.ather/Jingimages/2017-04-20_1439.png Perhaps try turning the power to 100% or lower to expose any power consumption issues. If you need to verify stock speeds, you will need to check with your manufacturer. Example: Nvidia: http://www.geforce.com/hardware/10series/geforce-gtx-1080 (Click Specs) AMD: http://www.amd.com/en-us/products/graphics/desktop/r9 (Scroll down for Specs)Verifying Game Files
Steam
Epic
Update Video Drivers
Nvidia
ATI \ AMD
Intel
Reinstall VCRedist and DXSetup
Steam
Epic
Renaming Stardock Local Files
Check for Windows Updates
Create New Windows Administrator Account
Virtual Memory
Crashes When Games is Fullscreen
3rd Party products:
Disable UPlay
Disable ATIs 'Gaming Evolved (Raptr)
Disable PrecisionX
Disable RivaTuner
Broadcasting \ Recording Software
NVidia ShadowPlay (Now NVidia Share)
XSplit Gamecaster
Open Broadcast Software (OBS)
Overclocking & Power Consumption
EVGA PrecisionX:
MSI Afterburner:
Nvidia Control Panel
Sins1 Specific Issues
Bad .bin file
Please click the following link in Internet Explorer and then save the file when prompted: https://www.dropbox.com/s/609nkjy5j5d6z1k/Sins_remove_bin.bat
Once saved, double click it to run it and then press the appropriate key for the game you are having the issue with. T key for Trinity, R for Rebellion or B for both. Once that has been done, run the game again and activate when prompted. Does the game start normally now?
Missing settings
Press the Windows key and "R" at the same time. A "Run" window will appear. Please paste the path below in the box and click OK:
%userprofile%\Documents\My Games\Ironclad Games\Sins of a Solar Empire Rebellion\Setting
If there are no settings files, sometimes the game may be unable create them.
Please download the zip file at http://sd.stardock.com/sean/games/SOSE_Reb/Setting.zip and extract it's contents to the appropriate directory:
C:\Users\USERNAME\Documents\My Games\Ironclad Games\Sins of a Solar Empire Rebellion (the settings folder is included in the zip).
Corrupt settings
Click start and enter this in the search
%userprofile%\Documents\My Games\Ironclad Games
Delete the Rebellion directory and try again
Mods:
Please disable any addons or mods you may have installed, as these can occasionally cause some erratic behavior. After you've disabled/uninstalled the mods, please restart Sins: Rebellion to see if your issue persists.