Accessing Products Through Email
After any purchase, the following link can be used to have product installers and keys emailed to the email account that purchased them:
https://www.stardock.com/support/productkeyretrieval
While this page will work for both account holders and Guest Checkout purchase, that page is the only way a Guest Checkout purchase can retrieve products and keys at a later date if they have lost their receipt.
Accessing Products Through a Stardock Account
If you have a Stardock account, you can access it here. If you don't have a Stardock account, you can create one here. You can also use that page to convert a Guest Checkout email to a full account by just supplying a password (and replying to a subsequent verification email).
All of the purchases you've made through our store can be found in this location. Also, if you have an Object Desktop or WinCustomize membership, you can easily check how many days you have left of your membership.
For purchases made directly from Stardock, you can get your key(s) from here:
https://www.stardock.com/support/productkeyretrieval
Some Stardock Software partners (resellers) issue Steam keys for use on the Steam platform. For activation information for such purchases, please click here.
Activation Via In-app Prompt
The images in this example will show Fences but the dialogue and the procedure will look and be the same regardless of the product. If your activation method does not look like any of the images below, please click here.
To activate, click the 'Enter Product Key' button.
Enter in the product key you received and your email address and click 'Activate'. If you do not have your product key, you can go here for instructions on how to retrieve it.
If you already have an account and have activated the product previously, you can click the 'Stardock Account' option at the bottom to activate with your Stardock account credentials instead.
NOTE: To avoid entering your product key incorrectly, please copy the product key directly from your products page or receipt, and paste it directly into the "Product Key" field. The product key must appear EXACTLY as it does on your products page or receipt in order for activation to succeed.
If the activation is successful, you will see a dialog stating so.
Offline Activation
If there is a problem activating, you may see the following:
In this case, your Internet connection may be functioning but your ability to connect to the activation server may be blocked. Click the 'Offline Activation' button to proceed.
Click 'Save Activation Request'. A dialog will prompt you to save the .req file. Save it to a location of your choosing. You will then see the following:
If your machine is able to access http://activate.stardock.com/ you can go there and upload the .req file which will give you a .resp file to save to your computer. You can then click the 'Select Activation Response' button to browse to where the .resp file is saved. This will complete the activation.
If you are not able to access http://activate.stardock.com/ from the machine you are activating on, you will need to bring the .req file to a machine that has internet and complete the process there and then bring the .resp back to the machine you wish to activate on. The .resp file can also be loaded using the 'select offline file' option as seen on the initial activation screen in the second image at the top of this webpage above.
If you receive any errors trying to upload the req file or download the resp file (404 errors), please try another web browser like Internet Explorer, Chrome, Edge, or Firefox
Note: The req file must be created the PC needing the activation and the subsequent resp file can only be used to activate that PC, not any others.
Troublshooting Activation Issues
Please see:
https://support.stardock.com/space/SHC/1350696976/Activation+Troubleshooting