Contacting Stardock Support

Ticket Guidlines

Unless under an Enterprise support contract, Stardock is providing direct email support for ONLY the following items:

Account Management: Email changes, Account merges, Account closure & removal
Purchases: Refunds, Products not received
Corporate Support (contracts): Account management, Deployment issues

All other issues need to be posted as new threads in our forums. If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.

Product Installer & Key Retrieval

The most common support question we receive is how to get products or keys for prior purchases. Please review the documentation below before placing a ticket.

Getting your products and keys

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Getting Products and Keys Ticket Creation

If you are still having trouble finding details for your purchase, click here to place a ticket.

Account Management

If you are having trouble accessing your account or changing its details,

Title	Creator	Modified
Changing your username or password for your account	Paul Scroggins	May 01, 2024
How to create a Stardock account	Paul Scroggins	Dec 13, 2022
How do I unsubscribe from Stardock emails?	Brian Clair	Nov 02, 2022
Changing your email address	Paul Scroggins	Nov 02, 2022
Reprinting Invoices	Paul Scroggins	Nov 02, 2022
Purchases not showing up in 'My Downloads'	Paul Scroggins	Nov 02, 2022
Merging two accounts	Paul Scroggins	Nov 02, 2022
Getting purchased products and keys	Paul Scroggins	Oct 07, 2022
How do I close an account?	Paul Scroggins	Oct 05, 2022

Account Management Ticket Creation

If you are still having trouble, please click here to place a ticket.

Returns

Please review the Stardock Return Policy before placing a ticket.

Return Policy

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Refund Ticket Creation

Please click here if you need to place a ticket to have a product that was purchased from the Stardock store refunded.

Eneterprise Support

Review the most common Enterprise issues reported. If you cannot find what you are looking for, please create a ticket.

Activation Questions

Page:
How to deactivate with the command prompt (Stardock Help Center)
- corp-activation
Page:
Product silent installation and activation (Stardock Help Center)
- corp-activation
- activation
Page:
Offline / Manual activation (Stardock Help Center)
- corp-activation
- activation

Start Menu Product Questions

Page:
What options are available for Start8/10/11 group policy? (Stardock Help Center)
- corp-start
Page:
Corporate Pricing (Stardock Help Center)
- corp-start
Page:
Stardock Start Menu Group Policy (Stardock Help Center)
- corp-start

Fences Questions

Page:
Fences 3.0 (Legacy) Volume Configuration Guide (Stardock Help Center)
- corp-fences
- fences
Page:
How do I disable Fences on a per user basis? (Stardock Help Center)
Page:
Fences and Multi-Monitor with Docking Stations (Stardock Help Center)
- fences
- corp-fences

Enterprise Ticket Creation

If you are still having trouble, please click here to place a ticket.

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For other common questions about any Stardock product, please see:

Account and Activation Help:
FAQ: https://forums.stardock.com/486311/Accounts-and-Activation-Support-FAQ
Forum: https://forums.stardock.com/forum/1172

Stardock Software:
Each Software product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.com/

Stardock Entertainment:
Likewise, each Entertainment product in the forums will have a specific FAQ to answer many of the common questions clients have:
https://forums.stardock.net/

If you do not find your issue answered in the FAQs or existing threads, PLEASE create your own new thread with as much information as possible

Stardock is providing direct email support for ONLY the following items:

Account Management
-- Email changes \ Account merges
-- Account closure \ removal
Purchases:
-- Refunds
-- Products not received
Corporate Sales
-- Corporate sales (volumes of 25 or more)
-- Deployment questions \ test licenses
Corporate Support (where a service contract was purchased)
-- Account management
-- Deployment issues
Resellers
-- Existing resellers needing help with a recent order
-- Prospective new resellers wanting information

All other issues need to be posted as new threads in our aforementioned forums.

If a ticket is submitted that does not fall into the aforementioned areas, it may be redirected to the forums.

If your issue is in one of these areas, please use the form below: