Purging Game Installation \ Reinstalling

Please uninstall GC4 from Epic Library:

Open

Open

After GC4 has been uninstalled, please press the Windows key and "R" at the same time. In the window that appears, paste the path below and hit enter:

In the "My Games" folder, rename any folders related to 'Galciv4' to 'Galciv4_OLD'. Upon reinstall (if that is the goal), a new folder will be created. 

Once again, press the Windows key and "R" at the same time, and use the path below:

You should see a folder named "Galactic Civilizations IV", please rename this likewise as well.

Lastly, please navigate to the location where you installed the game - typically that is:

If a GCIV folder exists, delete it.

Restart your computer and reinstall GC4 using Epic Client. After it has completed the installation, please create a new game to see if your issues persist.