Stardock Software Subscriptions

What are Stardock Software Subscriptions

Stardock Software Subscriptions represent a form of Software as a Service (SaaS) that provides users access to various applications through subscription-based plans. This subscription model eliminates the need for additional payments for major version upgrades, as they are seamlessly included within the subscription package. Users also benefit from continuous email support throughout their subscription period, ensuring ongoing assistance and guidance. 

To ensure uninterrupted access to the software, users must maintain an active Stardock Subscription for that specific product. If the subscription lapses, the software will stop working until the subscription is renewed.

Current Stardock subscription-based products

• Stardock Fences

• Stardock Object Desktop

What is a ‘Lifetime' or 'Permanent' license’?

A ‘Lifetime' or 'Permanent' license is a one-time purchase for the version purchased. For example, if you purchased a lifetime license for Fences 4, it would be a one-time fee and you would receive Minor updates for that version’s ‘lifetime’ (4.1, 4.2, etc).

However, unlike subscription versions of select products, you will not receive Major updates (4 → 5 → 6 etc) at no charge.

Business customers have multiple options that can be either non-reoccurring or reoccurring, depending on their preference. Please contact Corporate Sales for additional information about how each product is licensed.

Managing Stardock Software Subscriptions

Subscriptions can easily be managed through your Stardock account on our website.

Subscriptions will automatically renew at your initial purchase price, meaning the price you pay for the first year of purchase, that price will also be your renewal price as long as you continue the subscription.

To cancel your subscription, log in to your Stardock account by clicking the profile icon in the top right corner of Stardock.com and entering your credentials. If you do not know your login details, you can reset your password from the authentication page or contact support for further assistance.

After logging in, from the profile icon, click ‘Subscriptions’, and from this page, you can manage your subscription.

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How to add or edit payment information

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On your subscription page, click “Manage” and in the pop-up window, near the top right corner, click “Edit Payment Information”. After clicking this link, follow the steps to Edit or add a new subscription payment method.

Please be aware that we use ‘FastSpring’ as our merchant of record and you may encounter this name while updating your information.

How to cancel \ pause a subscription auto-payment

On your subscription page, click “Manage” and in the pop-up window, near the top right corner, click “Cancel Auto Payment” and this will turn off the auto-renewal. Please note that if you do not renew your subscription on the renewal date provided by the subscription overview page, your software may cease to function and/or no longer receive feature updates or patches.

Contacting Stardock for support

If you need further assistance with managing your account or software subscription, please follow these linked guidelines to contact Stardock Support with a support request.